what you get here

This is not a blog which opines on current events. It rather uses incidents, books (old and new), links and papers to muse about our social endeavours.
So old posts are as good as new! And lots of useful links!

The Bucegi mountains - the range I see from the front balcony of my mountain house - are almost 120 kms from Bucharest and cannot normally be seen from the capital but some extraordinary weather conditions allowed this pic to be taken from the top of the Intercontinental Hotel in late Feb 2020
Showing posts with label new public management. Show all posts
Showing posts with label new public management. Show all posts

Monday, August 19, 2019

The invisible power of the managerial ideology

For some 50 years I’ve been chewing over the question of how the organisations that run our public services might be “managed better”. Indeed, some might say that I “have a bee in my bonnet” about “public management” (ie that I’m fixated about it). To which the only appropriate answer is the Churchillian…

”some bee!….some bonnet”!

Amongst all the confusing talk there has been about “neoliberalism” in the past decade, another animal has lurked ……..multiplying and changing shape until it has insidiously penetrated our very minds…..and that is of “managerialism”. In this post (and others to come) I want to look first at how this has happened; then at the nature of the virus; and finally at what we can do about it.
Over the past decade I have several times alluded to managerialism as the new ideology – the first time as far back as 2009 and, to take another example, in 2014.
But the references have been casual - it is time to do a serious analysis!

It was, of course, James Burnham who first set this ism running with his The Managerial Revolution - published as far back as 1942. When I read his book in the early 60s it was, therefore, still fresh - particularly from the way it had been used by Anthony Crosland to argue that the managerial revolution had transformed the nature of capitalism.... 

Management first came to my attention when I found myself a town councillor in 1968 – representing a neighbourhood whose public services aroused constant complaints and were managed in an off-hand if not arrogant manner by the municipality.
My town had been one of the first to designate its Chief Officer a “Town Manager” or CEO – they had previously been “Town Clerks”! But it was the idea of citizen participation rather than management which was attracting interest in the country – the UK Liberal party indeed used an electoral/tactical form of it known as “pavement politics”.
I decided to beat them at their own game by launching various ward-level campaigns, self-help projects and town-level participation processes (in my capacity by that time as the Chairman of a Social Work committee).
I was also reading up on the community development and organisational change literature and producing academic reports with titles such as “From corporate planning to community action”, “community development – its administrative and political challenge” and, in 1977, a little book called “The Search for Democracy

In the mid 1970s (at the age of 33) I became one of the leaders of a Region which covered half of Scotland and employed no fewer than 100,000 professionals (teachers, social workers, police, water and sewage engineers etc). Making officials pay attention to “citizen voice” became the core of the innovative Social Strategy for the Eighties which a few of us developed in the late 1970s. I, for one, had been profoundly affected by Ivan Illich’s critique of professionalism 

Management training for officials didn’t really exist in those days (!!) – although the Institute of Local Government Studies (or INLOGOV) had been set up in Birmingham University in 1964 – with John Stewart as an inspirational force. In my dual capacity as an academic and change agent, I made repeated trips there to absorb their thinking….Almost certainly it was that spirit which gave me the confidence to launch in the mid 1970s a new approach called the “member-officer group” which had small groups of middle level officials and politicians jointly assess the quality and effectiveness of a range of council services…

We knew that the majority of the professionals in our service had strong prejudices and myths about the people who lived in the disadvantaged housing estates  and started to build what was almost a “counter culture” not only amongst the community workers but in some younger managers in what was an important new Chief Executive Office which was set up

The 1970s had seen the quiet start to a range of managerial initiatives in national government – triggered by the Fulton Report into the Civil Service commissioned in 1966 by Harold Wilson,
When Margaret Thatcher came to power in 1979, she brought not just management ideas but business people whom she let loose on a mission to bring a more business-like approach into government. Her huge privatisation programme, of course, involved getting rid of a large range of activities completely from the government sector - but a lot remained and was massively restructured into free-standing Agencies….

By now, the world was beginning to sit up and take notice of what it loosely called “Thatcherism”. It was academic Chris Hood who first suggested (in 1991) that it was more than a political programme of public asset disposal and had become a new managerial doctrine to which he gave the name “New Public Managementand whose 7 features he analysed in this table

New Public Management (NPM) according to Hood (1991)
No.
Doctrine
Meaning
Typical Justification
1
Hands-on professional management of Public Organisations
Visible management at the top; free to manage
Accountability requires clear assignment of responsibility
2.
Explicit standards and measures of performance
Goals and targets defined and measured as indicators of success
Accountability means clearly stated aims
3.
Greater emphasis on output controls
Resource allocation and rewards linked to performance
Need to stress results rather than procedures
4.
Shift to division of labour
Unbundle public sector into units organised by products with devolved budgets
Make units manageable; split provision and production; use contracts
5.
Greater competition
Move to term contracts and tendering procedures
Rivalry as the key to lower costs and better standards
6
Stress on private sector styles of management practice
Move away from military- style ethic to more flexible hiring, pay rules, etc
Need to apply "proven" private sector management tools
7.
Stress on greater discipline and parsimony
Cut direct costs; raise labour discipline
Need to check resource demands; do more with less

Like bees to a honey-pot, such a designation was irresistible to academics who have since spawned a veritable industry on the subject….
It would be wrong to say that NPM is the same as “pop” or “guru” management” which has been the subject of ridicule since such books as Huczynski’s Management Gurus (1993); and Micklewait’s “Witch Doctors” (1996) – but arguably it has played the same ideological role in the ranks of senior civil servants and Think Tankers as Peter Drucker’s and Tom Peters writings did in previous decades for business leaders…

It is impossible for new generations to understand the excitement in those days – Wordworth captured the mood when he wrote these lines in celebration of the French revolution –

Bliss was it in that dawn to be alive, 
But to be young was very heaven!—Oh! times, 
In which the meagre, stale, forbidding ways 
Of custom, law, and statute, took at once 
The attraction of a country in romance! 
When Reason seemed the most to assert her rights, 
When most intent on making of herself 
A prime Enchantress—to assist the work 
Which then was going forward in her name! 


Tuesday, June 26, 2018

Playing Games with a serious issue?

Part of me understands the groans (sometimes more than metaphorical!) which meet the term “public management reform” whenever it comes up in conversation…..
I have sometimes wished we could find a better phrase to do justice to what is, after all, one of the most important issues confronting countries everywherenamely how we structure and fund the rights and responsibilities we all have ...in order to help make and keep societies secure.

So this post looks at some of the efforts which have been made in the last 20 years to find a less brutal approach to public service management than that represented by New Public Management 
Just why and how the British adopted NPM – which then became a global pandemic - is a story which is usually told in a fatalistic way – as if there were no human agency involved. One persuasive explanation is given here - as the fatal combination of Ministerial frustration with civil service “dynamic conservatism” (as Donald Schoen would put it) with Public Choice economics offering a seductive explanation for that inertia….  A politico-organisational problem was redefined as an economic one and, heh presto, NPM went global 
The core European systems were, however, different – with legal and constitutional safeguards, Proportional Representation systems and coalition governments – although the EC technocracy has been chipping away at much of this.

Good governance ?
This became a fashionable phrase in the 1990s amongst at least policy wonks in the World Bank – although it was aimed mainly at ex-communist and “developing” countries and never really caught on in everyday conversation. One of the ingredients of the rather formulaic “good governance” goulash was anti-corruption measures - which I felt were always basic aspects of sound public management and not a novel add-on….  

“Public Value”?
Mark Moore’s Creating Public Value – strategic management in Government (1995) demonstrated how the passion and example of individual leaders could inspire teams and lift the performance and profile of public services. The decentralisation of American government allowed them that freedom.
British New Labour, however, chose to go in the opposite direction and to build on to what was already a tight centralised system a new quasi-Soviet one of targets and punishment – although this 2002 note, Creating Public Value – an analytical framework for public service reform, showed that there were at least some people  within the Cabinet Office pushing for a more flexible approach.

Measuring Public Value – the competing values approach showed that there was still life in the idea in the UK – if only amongst academics  eg Public Value Management – a new narrative for networked governance by Gerry Stoker in 2006.
Sadly Public Value; theory and practice ed by John Benington and Mark Moore (2011) offered no clarion call to a better society, it was full of dreadful jargon…..Who in his right mind imagines that networked public governance is going to set the heather alight???

“The Common Good”?
One of the things which struck me on rereading some of these references is how academic (apart from Moore’s original book) they are….For example John Bryson’s work on public strategies constitute the best writing on the subject eg Leadership for the Common Good; Crosby and Bryson (2nd edition 2005) but when I look at the indexes and bibliographies of the material on Public Value, their names and books don’t appear! This shows utter contempt for the practical side of things…..
Quite rightly, the title of their latest book Creating Public Value in Practice – advancing the common good in a ….noone in charge world; ed J Bryson et al (2015) shows that their contribution is much more valuable than that of the academics….. 

“Communitarianism”?
At one stage, I thought that communitarianism – so eloquently served by the indefatigable Amatai Etzioni – held an important key……But I soon realised that it smacked of what Orwell benignly called the sandal-wearers and others, less kind, would call the Calvin sect……

Before I finish let me bring up the neglected issue of….Service.
Like Mark Moore, Chris Pollitt’s The Essential Public Manager (2003) focused on the human aspect of public management by exploring the core attributes and values of those who used to be called “public servants”… It’s a pity that more politicians don’t see themselves as “public servants” – and indeed Pollitt might consider, for the next edition of the book, replacing the word “manager” with that of “servant”; and adding at least one chapter to deal with Ministers…. ….????? And “Public Service Reform” is certainly the better phrase since it removes that offensive word “management”….and takes me to Robert Greenleaf whose On Becoming a servant leader (1996) is a book I sometimes turn to for inspiration.
Greenleaf was a thoughtful senior manager with corporate giant AT and T who took early retirement in 1964 to set up a foundation to develop his ideas about leadership - which had a clear influence on writers such as Stephen Covey and Peter Senge. These two management gurus preached/preach in the 90s a softer approach to the subject – while avoiding the explicit critique evident in the later work of, for example, Canadian Henry Mintzberg, one of the rare management writers to break ranks  and call big business to account – in his 2014 pamphlet Rebalancing Society – radical renewal beyond left, right and center. As early as 1970 Greenleaf wrote an article which set out the main elements of his approach - The Servant as Leader (1970). His continuing influence on at least some management writing can be seen here

In conclusion
This has been quite a romp – which has taken me longer to craft than my normal post. But, from my point of view at least, has been very useful….
 “Good government”, “Public service reform”, “networked public governance”, “public value”, “communitarianism”, “the Common Good”……what is it to be????  Perhaps I should do a straw poll?

But it has left me with one conclusion….that there are two significant sets of voices we don’t hear in most of these texts – the officials who run the services and the citizens who experience them. Last week I discussed the notion of public service ventures in the shape of cooperatives; and this is an issue which really does need to be pushed more strongly…….

 Further Reading
From NPM to Public Value (2007) – a useful academic overview
Public Value and Leadership; 2007 – a mercifully short and clear paper on the subject
Public Value; conjecture and refutation (2010) – a good academic overview with an emphasis on ethical consideration
Appraising public value; past, present and futures (2011) is an excellent review of the literature in the first 15 years of the concept’s life
Stocktake of a concept (2015) – a clear exposition of the development of an idea
Designing the model of public value management; (2015) How the concept is seen in Romanian academia
Comparison of public value frameworks (2016) a good academic assessment

To be continued