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Our worship of progress and the “new” leads us to imagine that “performance management” is a modern discovery – and one that will set things aright in the world. It’s therefore marvellous to read this exasperated quotation from none less than the Duke of Wellington in 1812 -

Whilst marching from Portugal to a position which commands the approach to Madrid and the French Forces, my officers have been diligently complying with your requests, which have been sent by H.M Ship from London to Lisbon and thence by dispatch rider to our headquarters. We have enumerated our saddles, bridles, tents and tent poles, and all manner of sundry items for which His Majesty’s Government holds me accountable. I have dispatched reports on the character, wit, and spleen of every officer. Each item and every farthing has been accounted for with two regrettable exceptions for which I beg your indulgence. Unfortunately the sum of one shilling and ninepence remains unaccounted for in one infantry battalion’s petty cash and there has been a hideous confusion as to the number of jars of raspberry jam issued to one cavalry regiment during a sandstorm in western Spain. This reprehensible carelessness may be related to the pressure of circumstances since we are at war with France, a fact which may come as a bit of a surprise to you gentlemen in Whitehall.
This brings me to my present purpose, which is to request elucidation of my instructions from His Majesty's Government, so that I may better understand why I am dragging an army over these barren plains. I construe that it must be one of two alternative duties, as given below. I shall pursue either one with my best ability, but I cannot do both.
1. To train an army of uniformed British clerks in Spain for the benefit of the accountants and copy-boys in London, or perchance
2. To see to it that the forces of Napoleon are driven out of Spain.

I owe the quotation to a brilliant website set up by a senior civil servant (Martin Stanley) which contains the clearest and best analysis I have ever read of British Civil Service Reform.
Most of the stuff written about this subject is by social science academics – who lack the historical perspective and seem to have bought into the rationalistic belief system. This guy first sets the political/sociological context for the breathless British changes of the past 40 years.

It is ironic that many of the problems facing today's politicians stem from the successes of their predecessors. Indeed most of them have their roots in our ever increasing wealth and ever improving health.For a start, UK society is now vastly more wealthy than 50 years ago. A typical post-war household literally had nothing worth stealing:- No car, no TV, no phone, nothing! No wonder it was safe to leave doors open along most British streets. But GDP has risen four-fold since then. Most homes nowadays have a wide range of marketable goods, and huge amounts of money to spend on non-essentials, including on drink and drugs. The crime rate has therefore soared, as drug addicts seek to get their hands on others' wealth, and drunks cause various sorts of mayhem. Our wealth causes other problems:
• We can afford to eat much more, and travel everwhere by car, and so get fat and unhealthy, with consequences for the health service.
• There are now 10 times as many cars on the roads as in the 1950s, with obvious implications for transport and environmental policies.
• Much the same applies to the growth in cheap air travel.

Other problems are caused by the fact that the distribution of the new wealth is uneven. And many of us seek to catch up by borrowing as if there is no tomorrow. Credit card debt, for instance, increased from Ł34m in 1971 to Ł54,000m in 2005.
The other big success is our health, and not least the fact that we are all living so much longer than before. Life expectancy at birth is currently increasing at an astonishing 0.25 years per year. Healthy life expectancy is also increasing - but only at around 0.1 years per year. In 1981, the expected time that a typical man would live in poor health was 6.5 years. By 2001 this had risen to 8.7 years. Just imagine what pressure this is putting on the health and social services ... ... not to mention on pension schemes. The average age of men retiring in 1950 was 67. They had by then typically worked for 53 years and would live for another 11 years. By 2004, the average of men retiring was 64. They had by then typically worked for 48 years and would live for a further 20 years. As a result, the work/retired ratio had halved from about 5 to about 2.4. These are huge (and welcome) changes, but with equally huge - and politically unwelcome - implications for tax, pensions and benefits policies.
It is also noticeable that voters nowadays want to spend more and more money on holidays, clothes, durables, etc. whilst few seriously try to promote the benefits that result from the public provision of services. Voters therefore resent paying taxes, and the Government is under constant pressure to spend less, despite the problems summarised above.
In parallel with all this, society has become more complex and less deferential:
• Voters are much more likely to have been to university, to have travelled abroad, and to complain.
• The family is less important.
• Adult children are much more likely to live some distance from their parents
• 42% of children are now born outside marriage.
• The media are much more varied and much more influential, whilst the public are much more inclined to celebrate celebrity.
• Voters expect the quality of public services to improve and refuse to accept inadequate provision.
• They also turn more readily to litigation.
• The Human Rights Act and the Freedom of Information Act add to these pressures.
• There have been other more subtle, but perhaps more profound, changes.
• The original welfare state was a system of mutual insurance - hence "National Insurance". It has slowly changed into a system of rights and entitlements based on need. This is morally attractive - but it is also open to abuse, which breeds resentment.
• The post-war generation believed in self-help. Much post-school education was through unions or organisations such as the Workers Educational Association. We now expect the state to provide, and 50% of our children go to university.
• Our increasing wealth and improving health - let alone the absence of major conflict - means that we really do have very little to worry about compared with our predecessors. But of course we still worry, and demand that the Government "does something about" all sorts of lesser risks, from dangerous dogs through to passive smoking.
• Another interesting change has been the introduction of choice into health and education policies. This is in part because modern voters want to be able to choose between different approaches to medicine and education. But choice is also a very effective substitute for regulation in that it forces the vested interests in those sectors to take more notice of what their customers actually want. There are, however, some unwelcome consequences arising from the introduction of choice into public services:
• The availability of choice inevitably gives a relative advantage to the sharp elbows of the middle classes. They can, for instance, move into the right catchment areas, and are better at demanding access to the right doctors.
• Choice also requires there to be spare capacity, which has to be paid for. Less popular schools and hospital have to be kept open - often at significant cost - so that they can improve and offer choice when their busy competitors become complacent and less attractive.
• Ultimately, however, persistently unpopular and/or expensive schools and hospitals have to be allowed to close, or else they have no incentive to improve. But such closures always provoke various forms of protest.

What sort of people, faced with all this, would aspire to be politicians? No wonder we get "the leaders we deserve" (title of a marvellous book in the 1980s by Alaister Mant). This extended quotation from the website is just setting the scene for the wry descriptions of the numerous initiaives taken by British Governments since 1968 to get a civil service system "fit for purpose". For more read here
Last night saw torrential rain here in Sofia - and today is like a typical dreich day in Scotland. The fig tree has become enormous - and is bending in the wind. Great after the heat of the past few days. I cycled before 09.00 to the great butcher's shop (diagonally from the Art Nouveau Agriculture Ministry building) and up a short drive which supplies pork, chicken and sausages sublimely marinated in honey and spices. There is a buzz about the place - these people know they are providing heavenly products!!!

implosion and addiction

It’s difficult these days to focus – with the Greek economy imploding and apparently taking the euro and some banks with it. Der Spiegel has an incisive essay today on how the young generation feel betrayed by Europe Since my short time in proximity to the eurocrats (when I worked in Brussels in 1997 for the TAIEX team) I have been horrified by the privileges of the European Class – and ashamed of the leftists such as Neil Kinnock who have profited so much from the system. Riccardo Petrella is one of the very few to emerge from that system with any credit. And the Open Europe website seems one of the few to have the capacity to focus on what matters – and write it as it needs to be said - see, for example, their post on the Greek crisis.
My problem is on the other end of the spectrum of the new generation. Silly boy that I am, I still have many euros in banks "too big to fail”. All money hard and fairly earned from my nomadic consultancy. I had a Russian friend a decade ago who bought gold whenever she could. Very bright! But I bury my head in the sand; refuse to believe we could ever have another Weimar (hyperinflation); keep my money in the banks (which earns no interest); and indulge my addictions of wine and paintings.

Victoria Gallery had one of its quarterly auctions this evening. I had scanned the paintings and saw nothing of interest but – fatally – decided to view the offer at the Sheraton Hotel this afternoon. Fairly quickly several paintings were seducing me – a Moutafov with Rubev colouring in the waves; a large Stoyan Vasilev of Veliko Trnovo and the river - with hues which made the effect totally different from those which have become rather cliched for him. So I returned at 18.00 – just „for the experience”! About 60 people eventually assembled – but there were few bidders – 15% of the lots offered were sold. I resisted the Moutafov ( as did everyone else) – but my hand was out of control for the Vassilev (65;82) which I got for basement price. The question is where will I put it?????
I have now uploaded the final version of my NISPAcee paper which has the new title – The Long Game ;not the logframe – to challenge the rationalistic basis of the EC thinking about institutional change.
And, having momentarily worried about competitors for our new Bulgarian bid taking unfair advantage of my intellectual openness, I have now put the Discussion Paper I left behind here in 2008 back online.

My blog of the week is this long post on the death of the corporation.
And my new painting is here -

The Blind leading the blind?

Regular readers of my blog will be aware that I view specialization as a virus which has contaminated universities and the professional community and condemns us all to a constant reinvention of the wheel. Hard-won insights in one field of endeavour have to be rediscovered in another – often in a different language. I drew attention to this in the closing section of my paper to this year’ s NISPAcee Conference – quoting from the OECD’s Network on Governance’s Anti-corruption Task Team report on Integrity and State Building that

As a result of interviews with senior members of ten donor agencies, it became apparent that those engaged in anti-corruption activities and those involved in the issues of statebuilding and fragile states had little knowledge of each other’s approaches and strategies

.“Fragile states” and “Statebuilding”, for example, are two new phrases which have grown up only in the last few years – and “capacity building” has now become a more high-profile activity. Each has its own literature and experts. Those who have been in the game of organisational change for several decades draw on an eclectic range of disciplines and experience – are we to believe that these new subjects represent a crystallisation of insights and experience??
All I know is that few of those in the intellectual world I have inhabited for the past 20 years – the consultants and writers about institution-building in post-communist countries – seem aware of the development literature and the various critiques which have been developed of aid over the past few decades – and which has helped give the recent stuff about capacity development the edge it has. Those who work in my field seem to be a different breed from those who work in “aid”. I say “seem” since I have seen no study of who gets into this field – with what sort of backgrounds (let alone motivation). Whereas there are several studies of the demand side eg a 2007 report from the European Centre for Development Policy Management - Provision of Technical Assistance Personnel: What can we learn from promising experiences whose remit was to gain a better understanding of the future demand for technical assistance, to relate that to past experience and to recommend how TA personnel can best be mobilised, used and managed in the future to strengthen national capacity.
Those who work in my field seem to be more pragmatic, more confident, more “missionary” in the modernist (rather than post-modernist) approach taken to institution building – and, dare I say it - more “mercenary” in motivation than those who have traditionally taken to “development work”.

These musings were prompted by Owen Barder’s development blog (one of about three blogs about development which is always worth reading (Duncan Green, Simon Maxwell and Aid on the Edge of Chaos are three others).
Not only does Barder have a blog – but, I have discovered, a series of podcasts (Development Drumbeats) in which he talks with various characters about development issues. Such a nice initiative – some of the podcasts come with a paper and some even with a transcription!
Barder’s latest discussion was with Tony Blair. Now Bliar is hardly my favourite person. As UK PM for a decade, he not only carried on but deepened the Thatcher agenda of marketisation – concealing a lot of it in a shallow rhetoric about “modernisation”. He has always talked the good talk – and he is on good form in this discussion when he reveals some of the lessons he has learned from the work he has been doing on Governance in three African States – Rwanda, Sierra Leone and Liberia. Criticism of the supply-driven approach (eg training of civil servants) is the new mantra of the TA industry - and Bliar duly echoes that mantra, suggesting that his approach is different in four respects.
• First that he personally works with the political leaders to ensure that the process of change is demand-driven (interesting that the EC’s Backbone Strategy didn’t mention such an approach);
• secondly the ruthless approach to priorities (focus on a few manageable things), working to deliver prioritised programmes – learning from doing.
• He mentions a third factor - his technical team being resident and coaching – but this for me is not all that different from a lot of TA does.
• The final factor is different - getting „quality” private sector investment (a good Bliar flourish that - it could hardly be „rubbish”!)

Coincidentally it was precisely this point about the need for political demand which I was trying to build earlier in the month to the final version of my NISPAcee paper. And the issue of ruthless prioritising – and learning from doing are close to my heart – as can be seen in the final Discussion paper I left in 2008 to my Bulgarian colleagues (entited "Learning from Experience”. But relying on a Bliar approach would involve cutting back dramatically on interventions. And, by definition, his work is not transparent – is not subject to monitoring or evaluation. The write-ups which will doubtless come will be laudatory – and not, I bet you, governed by the normal canons of analysis!

Note to myself - this entry has meandered a bit – I should return to the theme of the profile of the IB expert.
Note to reader – In January I had a short post about some reports on the use of consultants To that list should be added this interesting paper which gives a typology of external advice

water, words and.....bankers

Here in the mountains I learn to value water and electricity – which, most other places, I take for granted. And, since the leaks forced me to turn off the water for periods until all was repaired (and toilet replaced), I started to use the traditional jug and bowl on the verandah upstairs. And have discovered the joys of such ablutions after an hour’s scything - with the warm wind on my torso and drying down with a towel which smells so fresh from the mountain air. So this upstairs’ facility will remain - despite the enthronement of a new toilet downstairs!
We’re approaching the time of year when the water can get a bit scarce – some works were afoot last year to deal with this. Nous y verrons. And the electricity can go off for a few minutes (sometimes the entire day) with no warning. The shorter cuts are due to storms or tree branches – the longer ones repair work somewhere. Thursday I paid my annual taxes on the house and 2 acres of land – 50 euros!
And also stocked up with almost 3 kilos of the local Burduf cheese to take to Sofia – when it matures it is better than Parmasan!

The mountain house (I should give it a name!!) is a great place for reading and reflecting – the library keep growing. And these last days, I’ve had some real word merchants to keep me company. My first John Banville book - The Sea - is a sensitive and poetic evocation of times past and of death. I dipped into an Amos Oz Reader who ranks very highly in my ratings; and also into WG Sebald’s The Rings of Saturn (another first for me) which is at one level the record of a journey on foot through coastal East Anglia. Glaswegian James Kelman’s You have to be careful in the Land of the Free gives a sense of the irreverent humour of the marginalized in a rotten society. On a different level, I have also at last started Robert Skidelsky’s Keynes; the return of the master. The author has given his life to the study of Keynes - so if anyone can show the relevance of the master to the present global crisis, he can. And the stand he takes is uncompromising – listing the various people who are blamed (bankers, regulators, governments, credit-rating agencies etc), he states firmly “the present crisis is the fruit of the intellectual failure of the economics profession”.
I noticed recently that a former Icelandic Prime Minister is being prosecuted for the role he played in bringing Iceland to its knees - and Hungarian Spectrum also reports an ex-PM and officials giving evidence to the Hungarian Parliament on the role they played before the crisis hit. Good to see such accountability - although parliamentarians these days are hardly in a position to claim they thought differently!
The painting above caught my eye despite its dreadful condition - just a twisted bit of hardwood, some whote spots and no frame. Valerie offered it to me as part of a lot of 7 such unframed sleeping beauties languishing in a gloomy cellar under his new Gallery - he is able to put a name to them all (few have signatures) and this was a Stamatov. I had heard of him (and knew that his stuff is pricey - 1,000 euros or so) - but I liked it anyway regardless of its provenance. When I saw a few Stamatovs in the Kazanluk gallery, I became surer of its authorship; and Yassen has lovingly restored it, helped me select a suitable frame and given his expert opinion that it is 98% certain that it is a Stamatov.

Telling it as it is

To my shame, I first heard of Eduardo Galeano only two years ago when he presented his Open Veins of Latin America – five centuries of the pillage of a Continent to President Obama – and noted that it attracted great ire from commentators. It was my well-read Romanian friend who had read this South American writer years ago (in Ceaucescu's Romania which had an extensive translation of world literature) who has exposed ruthlessly the devastation the USA has wrought on Latin America. Although I now have the book (and 2 others), it seems I am probably missing his most important - Upside Down: A Primer for the Looking-glass WorldI say this from a reading of a powerful essay written to celebrate the tenth anniversary of the publication of its official English translation. Four sketches deal with different aspects of the current economic crisis, each from a different perspective of analysis, and attempts to make use of the vibrant and creative sylistic devices characterising Galeano's works, particularly Upside Down.

Historians of the future, if there shall be any and if they will be honest, are going to wonder and ponder upon how such intelligent and highly educated “knowledge economies”, capable of the finest mathematical-financial wizardry via the fanciest computer technologies, could bestow upon themselves so much avoidable pain, destroying in the process not solely further scores of planetary life support systems, but also man-made social infrastructures that have generated, depending on the country, genuine welfare for up to three or four generations. These future historians will be at pains to conceive of powerful, well-off, democratically elected representatives who listened to foreign bankers, and not to their own citizens, rushing to implement, whenever they could, multilateral agreements on investment robbing their own cabinets of much of their power.
These future historians will probably fail to empathise with and understand such bizarre people, very much like Voltaire, who could not really explain why and how our forefathers were willing to slaughter one another over the correct interpretation of the Holy Trinity. After all, they had never seen it (or them?) and Jesus himself had never said anything clear, if anything, about it (or them?). Not to mention the centuries that humankind spent warring, raping, disemboweling, burning, maiming, chaining, flogging and excommunicating one another because of errors of interpretation.
Yes, the wisdom arising from the ashes of the current crisis is astoundingly similar to the one that caused the crisis. Are you indebted? Take on another loan. The private banking sector has betrayed you? Restore it with public money and run it as before. People are suffering, jobless, and with their tax money siphoned to the creditors that inflated the bubble? Show them tough love and deprive them of further healthcare, education, culture, wages, pensions, childcare, subsidised water and power. The environment is running amok in the free-market environment? The market will fix it; in the meantime, profit will keep being extracted from increased prices in oil, gas, polluting consumer goods, and cancer treatments due to the ecological collapse of the planet.When the global crisis first hit three years ago, a lot of us thought that the scales would at last fall from people's eyes; and that the incompetences as well as injustices of neo-liberalism were now exposed. In fact such a powerful counter-narrative has been put in place by the global elites and their media to justify the intensification of the neo-liberal agenda that people are utterly confused. We therefore desperately need the style of narrative (and scope of analysis) which Baruchelli gives us in this essay.

My first scything of the long grass around the house this morning - at 07.30 before the sun became too strong. Such satisfying work! And how privileged I am that any mechanical noises I hear (which would be lawnmowers anywhere else) are power saws dealing with wood! Everyone uses the scythe here - and, slowly, I become more adept with it! The morning was spent finding a toilet to replace the 10-year old one which cracked during the winter. Visiting the various shops which cater for the do-it-yourself construction which goes on here reminded me of how utterly useless are the European statistics which don't pick up these transactions. And also draws the contrast with Bulgaria - where so many villages are almost dead. Why is it that Romanians (despite their apparent disrespect for tradition) are actually keeping their villages alive???? The Brits and Russians have been in the Bulgarian property market for the past decade (no foreigners buy here) but their money has not been able to save the Bulgarian villages.

Where the buck stops

In the 1970s and 80s, those of us struggling to reform the state (both national and local) talked about “generating understanding and commitment” and of the three basic tests for new proposals – Feasibility, legitimacy and support. “Does it work?” “Does it fall within our powers? And “will it be accepted?” The World Bank’s Governance Reforms under real world conditions (to which I have referred several times on the blog) is written around the sorts of questions we consultants in transitions country deal with on a daily basis -
1. How do we build broad coalitions of influentials in favour of change? What do we do about powerful vested interests?
2. How do we help reformers transform indifferent, or even hostile, public opinion into support for reform objectives?
3. How do we instigate citizen demand for good governance and accountability to sustain governance reform?

The paper by Matthew Andrews which starts part 2 of the book weaves an interesting theory around 3 words – „acceptance”, „authority” and „ability”. What Andrews means by these 3 terms is sketched out as follows -

Is there acceptance of the need for change and reform?
• of the specific reform idea?
• of the monetary costs for reform?
• of the social costs for reformers?
• within the incentive fabric of the organization (not just with individuals)?

Is there authority:
• does legislation allow people to challenge the status quo and initiate reform?
• do formal organizational structures and rules allow reformers to do what is needed?
• do informal organizational norms allow reformers to do what needs to be done?

Is there ability: are there enough people, with appropriate skills,
• to conceptualize and implement the reform?
• is technology sufficient?
• are there appropriate information sources to help conceptualize, plan, implement, and institutionalize the reform?

Obviously, the world of Technical Assistance tends to assume that it is the latter which is the problem – since the people there who act as experts are strong on training. In the paper I referred to on Monday, Sorin Ionita applies this framework to Romania and suggests that

constraints on improving of policy management are to be found firstly in terms of low acceptance (of the legitimacy of new, objective criteria and transparency); secondly, in terms of low authority (meaning that nobody knows who exactly is in charge of prioritization across sectors, for example) and only thirdly in terms of low technical ability in institutions

The final version of my NISPAcee paper tries to identify all the papers which have assessed the impact of all the efforts to put government processes in transition countries on a more open and effective basis. In particular I was interested to find those which actually looked critically at the various tools used by Technical Assistance eg rule of law; civil service reform; training; impact assessment etc. One of my arguments is that that it is only recently that such a critical assessment has started – eg of civil service reform.
The one common thread in those assessments which have faced honestly the crumbling of reform in the region (Cardona; Ionitsa; Manning;Verheijen) is the need to force the politicians to grow up and stop behaving like petulant schoolboys and girls. Manning and Ionitsa both emphasise the need for transparency and external pressures. Cardona and Verheijen talk of the establishment of structures bringing politicians, officials, academics etc together to develop a consensus. As Ionita puts it succinctly –

If a strong requirement is present – and the first openings must be made at the political level – the supply can be generated fairly rapidly, especially in ex-communist countries, with their well-educated manpower. But if the demand is lacking, then the supply will be irrelevant.

On Sunday, when rain washed away the tennis at Queen's, I enjoyed watching this great spontaneous performance on a similar occasion some years back.

back in the Carpathians

As I drove across the Balkans yesterday to a workshop in Pleven, the clouds trapped over Sofia slowly lifted. I realised that my blog banner-heading (Carpathian Musings) was no longer quite precise – for the last 2 months they have been Balkan Musings. But, with a brief pause last night in the Bucharest flat (for a bath and my first sight of TV for a couple of months) and breakfast in Ploiesti with Daniela), I am now back in the mountain house and already feeling so relaxed. It’s apparently been pouring here for the past 2 weeks – with very violent winds – but the house is fine (although it’s amazing how much dust comes down from the attic onto my books!). My 80 plus years old neighbours were looking healthy and pleased to see me (as was their small dog and cow who was munching my long grass). I at last remembered to text Gotche Gotchev’s old brother in Sofia to go round and feed the Siamese cat in Sofia while I am away these few days.
I used to think Vodaphone internet was a good deal here – but every time I come back I have to pay back-money (24 euros this time for the 2 months I was absent) in order to get reconnected for the few days I am here (and the reception is rubbish). So please don’t tell me about the economic benefits of Europe! And on 1 July back in Sofia I have to make further payments for the wireless connection there. Will someone tell me why I can’t subscribe to a European internet stick which is valid wherever I go??????

And, while on the subject of Europe, the hotel on the crest of the hill opposite (thanks to SAPARD funds) continues to grow to the disfigurement of the landscape and the financial disadvantage of the more traditional bed and breakfast people like my old neighbours (who need the cash). What waste this is – that some (favoured) investors are favoured to spoil villages while others survive on their own. There is absolutely no need for financial asssistance for this sacrilege. I should link up to the Bucharest editor of the ecological journal who has never retuned to her old house opposite since the first hotel (on the bottom of valley – but with ostriches) first spoiled her view more than a decade ago.