what you get here

This is not a blog which opines on current events. It rather uses incidents, books (old and new), links and papers to muse about our social endeavours.
So old posts are as good as new! And lots of useful links!

The Bucegi mountains - the range I see from the front balcony of my mountain house - are almost 120 kms from Bucharest and cannot normally be seen from the capital but some extraordinary weather conditions allowed this pic to be taken from the top of the Intercontinental Hotel in late Feb 2020

Thursday, June 23, 2011

implosion and addiction

It’s difficult these days to focus – with the Greek economy imploding and apparently taking the euro and some banks with it. Der Spiegel has an incisive essay today on how the young generation feel betrayed by Europe Since my short time in proximity to the eurocrats (when I worked in Brussels in 1997 for the TAIEX team) I have been horrified by the privileges of the European Class – and ashamed of the leftists such as Neil Kinnock who have profited so much from the system. Riccardo Petrella is one of the very few to emerge from that system with any credit. And the Open Europe website seems one of the few to have the capacity to focus on what matters – and write it as it needs to be said - see, for example, their post on the Greek crisis.
My problem is on the other end of the spectrum of the new generation. Silly boy that I am, I still have many euros in banks "too big to fail”. All money hard and fairly earned from my nomadic consultancy. I had a Russian friend a decade ago who bought gold whenever she could. Very bright! But I bury my head in the sand; refuse to believe we could ever have another Weimar (hyperinflation); keep my money in the banks (which earns no interest); and indulge my addictions of wine and paintings.

Victoria Gallery had one of its quarterly auctions this evening. I had scanned the paintings and saw nothing of interest but – fatally – decided to view the offer at the Sheraton Hotel this afternoon. Fairly quickly several paintings were seducing me – a Moutafov with Rubev colouring in the waves; a large Stoyan Vasilev of Veliko Trnovo and the river - with hues which made the effect totally different from those which have become rather cliched for him. So I returned at 18.00 – just „for the experience”! About 60 people eventually assembled – but there were few bidders – 15% of the lots offered were sold. I resisted the Moutafov ( as did everyone else) – but my hand was out of control for the Vassilev (65;82) which I got for basement price. The question is where will I put it?????
I have now uploaded the final version of my NISPAcee paper which has the new title – The Long Game ;not the logframe – to challenge the rationalistic basis of the EC thinking about institutional change.
And, having momentarily worried about competitors for our new Bulgarian bid taking unfair advantage of my intellectual openness, I have now put the Discussion Paper I left behind here in 2008 back online.

My blog of the week is this long post on the death of the corporation.
And my new painting is here -

Monday, June 20, 2011

The Blind leading the blind?


Regular readers of my blog will be aware that I view specialization as a virus which has contaminated universities and the professional community and condemns us all to a constant reinvention of the wheel. Hard-won insights in one field of endeavour have to be rediscovered in another – often in a different language. I drew attention to this in the closing section of my paper to this year’ s NISPAcee Conference – quoting from the OECD’s Network on Governance’s Anti-corruption Task Team report on Integrity and State Building that
As a result of interviews with senior members of ten donor agencies, it became apparent that those engaged in anti-corruption activities and those involved in the issues of statebuilding and fragile states had little knowledge of each other’s approaches and strategies
.“Fragile states” and “Statebuilding”, for example, are two new phrases which have grown up only in the last few years – and “capacity building” has now become a more high-profile activity. Each has its own literature and experts. Those who have been in the game of organisational change for several decades draw on an eclectic range of disciplines and experience – are we to believe that these new subjects represent a crystallisation of insights and experience??
All I know is that few of those in the intellectual world I have inhabited for the past 20 years – the consultants and writers about institution-building in post-communist countries – seem aware of the development literature and the various critiques which have been developed of aid over the past few decades – and which has helped give the recent stuff about capacity development the edge it has. Those who work in my field seem to be a different breed from those who work in “aid”. I say “seem” since I have seen no study of who gets into this field – with what sort of backgrounds (let alone motivation). Whereas there are several studies of the demand side eg a 2007 report from the European Centre for Development Policy Management - Provision of Technical Assistance Personnel: What can we learn from promising experiences whose remit was to gain a better understanding of the future demand for technical assistance, to relate that to past experience and to recommend how TA personnel can best be mobilised, used and managed in the future to strengthen national capacity.
Those who work in my field seem to be more pragmatic, more confident, more “missionary” in the modernist (rather than post-modernist) approach taken to institution building – and, dare I say it - more “mercenary” in motivation than those who have traditionally taken to “development work”.

These musings were prompted by Owen Barder’s development blog (one of about three blogs about development which is always worth reading (Duncan Green, Simon Maxwell and Aid on the Edge of Chaos are three others).
Not only does Barder have a blog – but, I have discovered, a series of podcasts (Development Drumbeats) in which he talks with various characters about development issues. Such a nice initiative – some of the podcasts come with a paper and some even with a transcription!
Barder’s latest discussion was with Tony Blair. Now Bliar is hardly my favourite person. As UK PM for a decade, he not only carried on but deepened the Thatcher agenda of marketisation – concealing a lot of it in a shallow rhetoric about “modernisation”. He has always talked the good talk – and he is on good form in this discussion when he reveals some of the lessons he has learned from the work he has been doing on Governance in three African States – Rwanda, Sierra Leone and Liberia. Criticism of the supply-driven approach (eg training of civil servants) is the new mantra of the TA industry - and Bliar duly echoes that mantra, suggesting that his approach is different in four respects.
• First that he personally works with the political leaders to ensure that the process of change is demand-driven (interesting that the EC’s Backbone Strategy didn’t mention such an approach);
• secondly the ruthless approach to priorities (focus on a few manageable things), working to deliver prioritised programmes – learning from doing.
• He mentions a third factor - his technical team being resident and coaching – but this for me is not all that different from a lot of TA does.
• The final factor is different - getting „quality” private sector investment (a good Bliar flourish that - it could hardly be „rubbish”!)

Coincidentally it was precisely this point about the need for political demand which I was trying to build earlier in the month to the final version of my NISPAcee paper. And the issue of ruthless prioritising – and learning from doing are close to my heart – as can be seen in the final Discussion paper I left in 2008 to my Bulgarian colleagues (entited "Learning from Experience”. But relying on a Bliar approach would involve cutting back dramatically on interventions. And, by definition, his work is not transparent – is not subject to monitoring or evaluation. The write-ups which will doubtless come will be laudatory – and not, I bet you, governed by the normal canons of analysis!

Note to myself - this entry has meandered a bit – I should return to the theme of the profile of the IB expert.
Note to reader – In January I had a short post about some reports on the use of consultants To that list should be added this interesting paper which gives a typology of external advice

Saturday, June 18, 2011

water, words and.....bankers


Here in the mountains I learn to value water and electricity – which, most other places, I take for granted. And, since the leaks forced me to turn off the water for periods until all was repaired (and toilet replaced), I started to use the traditional jug and bowl on the verandah upstairs. And have discovered the joys of such ablutions after an hour’s scything - with the warm wind on my torso and drying down with a towel which smells so fresh from the mountain air. So this upstairs’ facility will remain - despite the enthronement of a new toilet downstairs!
We’re approaching the time of year when the water can get a bit scarce – some works were afoot last year to deal with this. Nous y verrons. And the electricity can go off for a few minutes (sometimes the entire day) with no warning. The shorter cuts are due to storms or tree branches – the longer ones repair work somewhere. Thursday I paid my annual taxes on the house and 2 acres of land – 50 euros!
And also stocked up with almost 3 kilos of the local Burduf cheese to take to Sofia – when it matures it is better than Parmasan!

The mountain house (I should give it a name!!) is a great place for reading and reflecting – the library keep growing. And these last days, I’ve had some real word merchants to keep me company. My first John Banville book - The Sea - is a sensitive and poetic evocation of times past and of death. I dipped into an Amos Oz Reader who ranks very highly in my ratings; and also into WG Sebald’s The Rings of Saturn (another first for me) which is at one level the record of a journey on foot through coastal East Anglia. Glaswegian James Kelman’s You have to be careful in the Land of the Free gives a sense of the irreverent humour of the marginalized in a rotten society. On a different level, I have also at last started Robert Skidelsky’s Keynes; the return of the master. The author has given his life to the study of Keynes - so if anyone can show the relevance of the master to the present global crisis, he can. And the stand he takes is uncompromising – listing the various people who are blamed (bankers, regulators, governments, credit-rating agencies etc), he states firmly “the present crisis is the fruit of the intellectual failure of the economics profession”.
I noticed recently that a former Icelandic Prime Minister is being prosecuted for the role he played in bringing Iceland to its knees - and Hungarian Spectrum also reports an ex-PM and officials giving evidence to the Hungarian Parliament on the role they played before the crisis hit. Good to see such accountability - although parliamentarians these days are hardly in a position to claim they thought differently!
The painting above caught my eye despite its dreadful condition - just a twisted bit of hardwood, some whote spots and no frame. Valerie offered it to me as part of a lot of 7 such unframed sleeping beauties languishing in a gloomy cellar under his new Gallery - he is able to put a name to them all (few have signatures) and this was a Stamatov. I had heard of him (and knew that his stuff is pricey - 1,000 euros or so) - but I liked it anyway regardless of its provenance. When I saw a few Stamatovs in the Kazanluk gallery, I became surer of its authorship; and Yassen has lovingly restored it, helped me select a suitable frame and given his expert opinion that it is 98% certain that it is a Stamatov.

Friday, June 17, 2011

Telling it as it is


To my shame, I first heard of Eduardo Galeano only two years ago when he presented his Open Veins of Latin America – five centuries of the pillage of a Continent to President Obama – and noted that it attracted great ire from commentators. It was my well-read Romanian friend who had read this South American writer years ago (in Ceaucescu's Romania which had an extensive translation of world literature) who has exposed ruthlessly the devastation the USA has wrought on Latin America. Although I now have the book (and 2 others), it seems I am probably missing his most important - Upside Down: A Primer for the Looking-glass WorldI say this from a reading of a powerful essay written to celebrate the tenth anniversary of the publication of its official English translation. Four sketches deal with different aspects of the current economic crisis, each from a different perspective of analysis, and attempts to make use of the vibrant and creative sylistic devices characterising Galeano's works, particularly Upside Down.
Historians of the future, if there shall be any and if they will be honest, are going to wonder and ponder upon how such intelligent and highly educated “knowledge economies”, capable of the finest mathematical-financial wizardry via the fanciest computer technologies, could bestow upon themselves so much avoidable pain, destroying in the process not solely further scores of planetary life support systems, but also man-made social infrastructures that have generated, depending on the country, genuine welfare for up to three or four generations. These future historians will be at pains to conceive of powerful, well-off, democratically elected representatives who listened to foreign bankers, and not to their own citizens, rushing to implement, whenever they could, multilateral agreements on investment robbing their own cabinets of much of their power.
These future historians will probably fail to empathise with and understand such bizarre people, very much like Voltaire, who could not really explain why and how our forefathers were willing to slaughter one another over the correct interpretation of the Holy Trinity. After all, they had never seen it (or them?) and Jesus himself had never said anything clear, if anything, about it (or them?). Not to mention the centuries that humankind spent warring, raping, disemboweling, burning, maiming, chaining, flogging and excommunicating one another because of errors of interpretation.
Yes, the wisdom arising from the ashes of the current crisis is astoundingly similar to the one that caused the crisis. Are you indebted? Take on another loan. The private banking sector has betrayed you? Restore it with public money and run it as before. People are suffering, jobless, and with their tax money siphoned to the creditors that inflated the bubble? Show them tough love and deprive them of further healthcare, education, culture, wages, pensions, childcare, subsidised water and power. The environment is running amok in the free-market environment? The market will fix it; in the meantime, profit will keep being extracted from increased prices in oil, gas, polluting consumer goods, and cancer treatments due to the ecological collapse of the planet.
When the global crisis first hit three years ago, a lot of us thought that the scales would at last fall from people's eyes; and that the incompetences as well as injustices of neo-liberalism were now exposed. In fact such a powerful counter-narrative has been put in place by the global elites and their media to justify the intensification of the neo-liberal agenda that people are utterly confused. We therefore desperately need the style of narrative (and scope of analysis) which Baruchelli gives us in this essay.

My first scything of the long grass around the house this morning - at 07.30 before the sun became too strong. Such satisfying work! And how privileged I am that any mechanical noises I hear (which would be lawnmowers anywhere else) are power saws dealing with wood! Everyone uses the scythe here - and, slowly, I become more adept with it! The morning was spent finding a toilet to replace the 10-year old one which cracked during the winter. Visiting the various shops which cater for the do-it-yourself construction which goes on here reminded me of how utterly useless are the European statistics which don't pick up these transactions. And also draws the contrast with Bulgaria - where so many villages are almost dead. Why is it that Romanians (despite their apparent disrespect for tradition) are actually keeping their villages alive???? The Brits and Russians have been in the Bulgarian property market for the past decade (no foreigners buy here) but their money has not been able to save the Bulgarian villages.

Wednesday, June 15, 2011

Where the buck stops

In the 1970s and 80s, those of us struggling to reform the state (both national and local) talked about “generating understanding and commitment” and of the three basic tests for new proposals – Feasibility, legitimacy and support. “Does it work?” “Does it fall within our powers? And “will it be accepted?” The World Bank’s Governance Reforms under real world conditions (to which I have referred several times on the blog) is written around the sorts of questions we consultants in transitions country deal with on a daily basis -
1. How do we build broad coalitions of influentials in favour of change? What do we do about powerful vested interests?
2. How do we help reformers transform indifferent, or even hostile, public opinion into support for reform objectives?
3. How do we instigate citizen demand for good governance and accountability to sustain governance reform?

The paper by Matthew Andrews which starts part 2 of the book weaves an interesting theory around 3 words – „acceptance”, „authority” and „ability”. What Andrews means by these 3 terms is sketched out as follows -

Is there acceptance of the need for change and reform?
• of the specific reform idea?
• of the monetary costs for reform?
• of the social costs for reformers?
• within the incentive fabric of the organization (not just with individuals)?

Is there authority:
• does legislation allow people to challenge the status quo and initiate reform?
• do formal organizational structures and rules allow reformers to do what is needed?
• do informal organizational norms allow reformers to do what needs to be done?

Is there ability: are there enough people, with appropriate skills,
• to conceptualize and implement the reform?
• is technology sufficient?
• are there appropriate information sources to help conceptualize, plan, implement, and institutionalize the reform?

Obviously, the world of Technical Assistance tends to assume that it is the latter which is the problem – since the people there who act as experts are strong on training. In the paper I referred to on Monday, Sorin Ionita applies this framework to Romania and suggests that
constraints on improving of policy management are to be found firstly in terms of low acceptance (of the legitimacy of new, objective criteria and transparency); secondly, in terms of low authority (meaning that nobody knows who exactly is in charge of prioritization across sectors, for example) and only thirdly in terms of low technical ability in institutions
The final version of my NISPAcee paper tries to identify all the papers which have assessed the impact of all the efforts to put government processes in transition countries on a more open and effective basis. In particular I was interested to find those which actually looked critically at the various tools used by Technical Assistance eg rule of law; civil service reform; training; impact assessment etc. One of my arguments is that that it is only recently that such a critical assessment has started – eg of civil service reform.
The one common thread in those assessments which have faced honestly the crumbling of reform in the region (Cardona; Ionitsa; Manning;Verheijen) is the need to force the politicians to grow up and stop behaving like petulant schoolboys and girls. Manning and Ionitsa both emphasise the need for transparency and external pressures. Cardona and Verheijen talk of the establishment of structures bringing politicians, officials, academics etc together to develop a consensus. As Ionita puts it succinctly –
If a strong requirement is present – and the first openings must be made at the political level – the supply can be generated fairly rapidly, especially in ex-communist countries, with their well-educated manpower. But if the demand is lacking, then the supply will be irrelevant.
On Sunday, when rain washed away the tennis at Queen's, I enjoyed watching this great spontaneous performance on a similar occasion some years back.

Tuesday, June 14, 2011

back in the Carpathians

As I drove across the Balkans yesterday to a workshop in Pleven, the clouds trapped over Sofia slowly lifted. I realised that my blog banner-heading (Carpathian Musings) was no longer quite precise – for the last 2 months they have been Balkan Musings. But, with a brief pause last night in the Bucharest flat (for a bath and my first sight of TV for a couple of months) and breakfast in Ploiesti with Daniela), I am now back in the mountain house and already feeling so relaxed. It’s apparently been pouring here for the past 2 weeks – with very violent winds – but the house is fine (although it’s amazing how much dust comes down from the attic onto my books!). My 80 plus years old neighbours were looking healthy and pleased to see me (as was their small dog and cow who was munching my long grass). I at last remembered to text Gotche Gotchev’s old brother in Sofia to go round and feed the Siamese cat in Sofia while I am away these few days.
I used to think Vodaphone internet was a good deal here – but every time I come back I have to pay back-money (24 euros this time for the 2 months I was absent) in order to get reconnected for the few days I am here (and the reception is rubbish). So please don’t tell me about the economic benefits of Europe! And on 1 July back in Sofia I have to make further payments for the wireless connection there. Will someone tell me why I can’t subscribe to a European internet stick which is valid wherever I go??????

And, while on the subject of Europe, the hotel on the crest of the hill opposite (thanks to SAPARD funds) continues to grow to the disfigurement of the landscape and the financial disadvantage of the more traditional bed and breakfast people like my old neighbours (who need the cash). What waste this is – that some (favoured) investors are favoured to spoil villages while others survive on their own. There is absolutely no need for financial asssistance for this sacrilege. I should link up to the Bucharest editor of the ecological journal who has never retuned to her old house opposite since the first hotel (on the bottom of valley – but with ostriches) first spoiled her view more than a decade ago.

Monday, June 13, 2011

Why Romania politics is so rotten - path dependency

In our relentless celebration of the "new", we undervalue what has been written even a few years ago. Somehow we assume that it is passe - that we have built on it and used it to move to a new peak of understanding (the eternal illusion of progress - "upward and onward"!). The reality is rather amnesia and, at best, reinvention
For example, aasily the most useful paper for those trying to understand lack of governance capacity in many countries I’ve worked in during the past 20 years is one written by Sorin Ionita 5 years ago and was languishing in my library until I discovered it while revising my Varna paper- Poor policy-making and how to improve it in states with weak institutions. His focus is on Romania but the explanations he offers for the poor governance in that country has resonance for many other countries -
• The focus of the political parties in that country on winning and retaining power to the exclusion of any interest in policy – or implementation process
• The failure of political figures to recognise and build on the programmes of previous regimes
• Lack of understanding of the need for „trade-offs” in government; the (technocratic/academic) belief that perfect solutions exist; and that failure to achieve them is due to incompetence or bad intent.
• The belief that policymaking is something being centered mainly in the drafting and passing of legislation. „A policy is good or legitimate when it follows the letter of the law − and vice versa. This legalistic view leaves little room for feasibility assessments in terms of social outcomes, collecting feedback or making a study of implementation mechanisms. What little memory exists regarding past policy experiences is never made explicit (in the form of books, working papers, public lectures, university courses, etc): it survives as a tacit knowledge had by public servants who happened to be involved in the process at some point or other. And as central government agencies are notably numerous and unstable – i.e. appearing, changing their structure and falling into oblivion every few years - institutional memory is not something that can be perpetuated”
Ionita adds other „pre-modern” aspects of the civil service – such as unwillingness to share information and experiences across various organisational boundaries. And the existence of a „dual system” of poorly paid lower and middle level people in frustrating jobs headed by younger, Western-educated elite which talks the language of reform but treats its position as a temporary placement on the way to better things. He also adds a useful historical perspective -
Entrenched bureaucracies have learned from experience that they can always prevail in the long run by paying lip service to reforms while resisting them in a tacit way. They do not like coherent strategies, transparent regulations and written laws – they prefer the status quo, and daily instructions received by phone from above. This was how the communist regime worked; and after its collapse the old chain of command fell apart, though a deep contempt for law and transparency of action remained a ‘constant’ in involved persons’ daily activities. Such an institutional culture is self-perpetuating in the civil service, the political class and in society at large.
A change of generations is not going to alter the rules of the game as long as recruitment and socialization follow the same old pattern: graduates from universities with low standards are hired through clientelistic mechanisms; performance when on the job is not measured; tenure and promotion are gained via power struggles.
In general, the average Romanian minister has little understanding of the difficulty and complexity of the tasks he or she faces, or he/she simply judges them impossible to accomplish. Thus they focus less on getting things done, and more on developing supportive networks, because having collaborators one can trust with absolute loyalty is the obsession of all local politicians - and this is the reason why they avoid formal institutional cooperation or independent expertise. In other words, policymaking is reduced to nothing more than politics by other means. And when politics becomes very personalized or personality-based, fragmented and pre-modern, turf wars becomes the rule all across the public sector.”

The new, post ’89 elites, who speak the language of modernity when put in an official setting, can still be discretionary and clannish in private. Indeed, such a disconnection between official, Westernized discourse abroad and actual behavior at home in all things that really matter has a long history in Romania. 19th century boyars sent their sons to French and German universities and adopted Western customs in order to be able to preserve their power of patronage in new circumstances − anticipating the idea of the Sicilian writer di Lampedusa that “everything has to change in order to stay the same”. Social theorists have even explained along these lines why, before Communism, to be an official, a state employee or a lawyer was much more common among the national bourgeoisie than to become an industrialist or merchant: because, as a reflection of pervasive rent-seeking, political entrepreneurship was much more lucrative than economic entrepreneurship.
This also shows why foreign assistance is many times ineffective in these states, and is seldom able to alter the ways of the locals.
This series of explanations for Romania's poor governance ratings is an example of what the academics call "path dependency" - the past constraining the possibilities of the present. My Varna paper spent so much space summarising the various papers that I couldn't actually address the question of what the reformer's strategy might be in such countries. I hope to explore that in a future post.

Sunday, June 12, 2011

That's how the cookies crumble....and control!

I noticed today that my friend in Brussels gets very different results from his google searches. And, coincidentally, I had found the answer a few hours earlier in an article which warned me that -
the top 50 internet sites, from CNN to Yahoo to MSN, install an average of 64 data-laden cookies and personal tracking beacons each. Search for a word like "depression" on Dictionary.com, and the site installs up to 223 tracking cookies and beacons on your computer so that other websites can target you with antidepressants. Open a page listing signs that your spouse may be cheating, and prepare to be haunted with DNA paternity-test ads.
Such is the worrying intro to this excerpt from a new book on internet search engines which continues -
The race to know as much as possible about you, has become the central battle of the era for internet giants like Google, Facebook, Apple and Microsoft. As Chris Palmer of the Electronic Frontier Foundation explained to me: "You're getting a free service, and the cost is information about you. And Google and Facebook translate that pretty directly into money." While Gmail and Facebook may be helpful, free tools, they are also extremely effective and voracious extraction engines into which we pour the most intimate details of our lives. In the view of the "behaviour market" vendors, every "click signal" you create is a commodity, and every move of your mouse can be auctioned off within microseconds to the highest commercial bidder. The internet giants' formula is simple: the more personally relevant their information offerings are, the more ads they can sell, and the more likely you are to buy the products they're offering. And the formula works. Amazon sells billions of dollars in merchandise by predicting what each customer is interested in and putting it in the front of the virtual store. Up to 60% of US film download and DVD-by-mail site Netflix's rentals come from the guesses it can make about each customer's preferences.
You may think you're the captain of your own destiny, but personalisation can lead you down a road to a kind of informational determinism in which what you've clicked on in the past determines what you see next – a web history you're doomed to repeat. You can get stuck in a static, ever- narrowing version of yourself – an endless you-loop.
And there are broader consequences. In Bowling Alone, his book on the decline of civic life in America, Robert Putnam looked at the problem of the major decrease in "social capital" – the bonds of trust and allegiance that encourage people to do each other favours, work together to solve common problems, and collaborate. Putnam identified two kinds of social capital: there's the in-group-oriented "bonding" capital created when you attend a meeting of your college alumni, and then there's "bridging" capital, which is created at an event like a town meeting when people from lots of different backgrounds come together to meet each other. Bridging capital is potent: build more of it, and you're more likely to be able to find that next job or an investor for your small business, because it allows you to tap into lots of different networks for help. Everybody expected the internet to be a huge source of bridging capital. Writing at the height of the dotcom bubble, Tom Friedman declared that the internet would "make us all next-door neighbours". But that's not what's happening: our virtual neighbours look more and more like our real-world neighbours, and our real-world neighbours look more and more like us. We're getting a lot of bonding but very little bridging. And this is important because it's bridging that creates our sense of the "public" – the space where we address the problems that transcend our narrow self-interests.
As a consumer, it's hard to argue with blotting out the irrelevant and unlikable. But what is good for consumers is not necessarily good for citizens. What I seem to like may not be what I actually want, let alone what I need to know to be an informed member of my community or country. "It's a civic virtue to be exposed to things that appear to be outside your interest," technology journalist Clive Thompson told me. Cultural critic Lee Siegel puts it a different way: "Customers are always right, but people aren't."
How to deal with this? The discussion thread had the following ideas -
• There are still other search engines, such as Dogpile, and GoodSearch, which even lets you designate a charity to get about a penny for each search you do. (It adds up if a lot of people choose that charity.)
• Simple answer, just click on everything. They want data, give 'em loads
• Deleting cookies would be a good start? A simple way to do this is to use Firefox, go to Tools / Options and choose the cookies setting 'Keep until I close Firefox'. But this poses priblems for people such as me who want o shop at Amazon and pile books into a basket for subsequent editing…